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Talk to someone:

Please use the following links if you or someone you know may be experiencing a mental health crisis:

The Samaritans 24/7 Phoneline –

Samaritans help in a crisisIf you are desperate to talk to someone, the Samaritans can help – they offer emotional support and a listening ear 24 hours a day, 365 days a year:

Call them on 116 123 (24hr).

This is a FREEPHONE number that can even be called from a mobile that has no credit. Your call will not appear on the phone bill.

Connection 24/7 Phoneline for Dorset –

Connection is a 24/7 phone helpline for people of all ages in Dorset who are experiencing mental health issues and need support.

Call 111 and select ‘mental health’  or dial 0300 1235440 to access support as part of the Dorset Crisis Response Service.

Connection also offers assessments for adults outside CMHT operating hours.

See someone:

If you prefer to see someone face-to-face, please use the following links:

Call your local Mental Health Crisis Team –

Crisis teams support people who are in a crisis (for example due to psychosis, severe self-harm or suicide attempts) by giving assessments and short-term help to make sure they don’t need to go to hospital. They support people in the community – which could be in your own home.

The Crisis Response Service is available at the following times:

  • 5 to 11pm – Monday to Friday
  • 9am to 11pm – Saturdays, Sundays and Bank Holidays.

Anyone can call them on 01305 214500.

Alternatively, contact West Dorset01305 361269; or
Bournemouth, Poole and East Dorset01202 609821.

‘The Retreat’ and Community Front Rooms –
Out-of-hours services for adults (18+)

If you feel yourself approaching crisis point you can simply drop in. No appointment is necessary – you will receive 1-2-1 recovery focused support from a mental health professional or peer specialist with lived experience. Take a friend to support you if you feel anxious about going alone.

The Retreat – Opening Hours: 4.30pm to midnight, Monday to Sunday.

  • Bournemouth: Hahnemann House, Hahnemann Road, Bournemouth, BH2 5JW.
  • Dorchester: 30 Maiden Castle Road, Dorchester, DT1 2ER.

Community Front Rooms – Opening Hours: 3.15pm to 10.45pm, Thursday to Sunday.

  • Bridport: The Assembly Rooms, Gundry Lane, Bridport. DT6 3RL.
  • Shaftesbury: Unit 4-6, Ploy 25c, Longmead Industrial Estate, Shaftesbury. SP7 8PL.
  • Wareham: CAB Office, Mill Lane, Wareham, BH20 4RA.

Call your GP or Health Professional –

The first step to take to get help with your mental health (if you’re not in a crisis) is to call your GP or other allocated health professional (e.g Community Psychiatric Nurse (CPN) or Community Mental Health Team (CMHT)).  You will be able to make an emergency appointment to see your doctor, or speak to them on the phone.

For out-of-office hours, call 111 and select ‘mental health.’

Physical or medical help:

If you or someone else is in serious risk of death or injury, call 999 and ask for the police and/or an ambulance.

Non-urgent information:

The Mind Infoline is a useful source of information for types of mental health problems, where to get help; medication and alternative treatments; and advocacy.

It’s open 9am to 6pm, Monday to Friday (except for bank holidays).

Call 0300 123 3393 or text 86463.

Dorset Mind is not a crisis service and whilst we can’t help people who may be in serious mental health distress, we are able to signpost to appropriate help.

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