Please use the following links if you or someone you know may be experiencing a mental health crisis:
Talk to someone:
The Samaritans 24/7 Phoneline –
If you are desperate to talk to someone, the Samaritans can help – they offer emotional support and a listening ear 24 hours a day, 365 days a year:
Call them on 116 123 (24hr).
This is a FREEPHONE number that can even be called from a mobile that has no credit. Your call will not appear on the phone bill.
Connection 24/7 Phoneline for Dorset –
Connection is a 24/7 phone helpline for people of all ages in Dorset who are experiencing mental health issues and need support.
Call 111 and select ‘mental health’ or dial 0300 1235440 to access support as part of the Dorset Crisis Response Service.
Connection also offers assessments for adults outside CMHT operating hours.
The Retreat is an out-of-hours open-access service for adults 18+ in Bournemouth and Dorchester. If you feel yourself approaching crisis point you can simply drop in. No appointment is necessary – and you will receive 1-2-1 recovery focused support from a peer specialist or clinician.
Opening Hours: 4.30pm to midnight, Monday to Sunday.
Bournemouth: Hahnemann House, Hahnemann Road, Bournemouth, BH2 5JW.
Dorchester: 30 Maiden Castle Road, Dorchester, DT1 2ER.
Physical or medical help:
If you or someone else is in serious risk of death or injury, call 999 and ask for the police and/or an ambulance.
For other crisis situations:
Call your GP or Health Professional –
The first step to take is to call your GP or other allocated health professional (e.g Community Psychiatric Nurse (CPN) or Community Mental Health Team (CMHT)). You will be able to make an emergency appointment to see your doctor, or speak to them on the phone.
For out-of-office hours, call 111 and select ‘mental health.’
Call your local Mental Health Crisis Team –
The Crisis Response Service is open at the following times:
5 to 11pm – Monday to Friday
9am to 11pm – Saturdays, Sundays and Bank Holidays.
Anyone can call them on 01305 214500.
Alternatively, contact West Dorset – 01305 361269; or
Bournemouth, Poole and East Dorset – 01202 609821.
The Mind Infoline:
The Mind Infoline is a useful source of information for types of mental health problems, where to get help; medication and alternative treatments; and advocacy.
It’s open 9am to 6pm, Monday to Friday (except for bank holidays).
Call 0300 123 3393 or text 86463.
Dorset Mind is not a crisis service and we can’t help people who may be in serious mental health distress.