Big Umbrella – Volunteer Practitioner

Posted 12 months ago

Purpose of the role

This voluntary role will be involved in the delivery of an early intervention, facilitated self-help service, for children and young people, within several school settings across Dorset.

Scope of the role

The successful candidate will be working with Children and Young people delivering a range of prevention and early intervention activities within schools.  The activities will consist of providing mental health awareness sessions via assemblies, delivering resilience workshops to classes and offering facilitated self-help provision to individuals. Hours of volunteering work will be mostly during term time.

Key responsibilities

Role specific responsibilities

  • To support effective delivery of a facilitated self-help service and drop-in provision to be based within school settings across Dorset.
  • To carry a case load of clients (children and young people) and to effectively manage client contact.
  • To work closely with the Big Umbrella Coordinator in relation to managing a client caseload and delivering the project.
  • To ensure all elements of the Service Level Agreement, including data collection criteria, are met, alongside individual Key Performance Indicators (KPIs) e.g. attendance and recovery rates.
  • Accepting without bias, the issues raised by children/young people.
  • Helping children/young people to make decisions and choices regarding possible ways forward e.g. referring clients to other sources of help as appropriate, informing school of engagement with service.
  • To work with clients for a maximum of five sessions based on facilitated self-help.
  • With support of your Coordinator/Service Manager, manage any feedback or issues/complaints.
  • To support the development and maintain positive relationships with teaching and pastoral staff to promote the service and to encourage referrals.
  • To undertake these duties within a framework that recognises the diversity of clients and encourages equal opportunity for all.
  • To support promote and implement Dorset Mind’s policies and mission.
  • To participate in supervision, appraisal procedures and training as agreed or directed.
  • To regularly report back to the Big Umbrella Coordinator in both written and verbal form.
  • To deliver all aspects of this role under the direction of the Coordinator.


  1. To promote the concepts of wellbeing, early intervention and community engagement, ensuring that these underpin the direction of the organisation’s activities.
  2. Assist in using and completing any office and team related information recording system.
  3. Assist in information gathering, monitoring and evaluating processes.

Person specification

Some of these specifications are essential, but they also function as guideline.  Taylor-made training will be provided for this role.


  • A minimum of 12 months experience of working with children and young people.
  • A minimum of 12 months experience of working in a mental health setting.
  • Experience of undertaking monitoring and evaluation.
  • Experience of delivering services and getting relevant outcomes.


  • Excellent team working skills and ability to work well as part of a diverse and dispersed team.
  • Excellent relationship management skills, including internal and external stakeholders.
  • Facilitation skills and experience of facilitating workshops with a diverse audience and with service users or people with lived experience of mental health.


  • Working knowledge of the CAMHS framework.
  • Working knowledge of common mental health problems e.g. stress, anxiety, depression and potential issues that children/young people may bring.
  • Working knowledge of NICE guidelines in the treatments of mental health problems for children and young people.
  • Working knowledge of child and adult safeguarding.


  • To mostly independently manage own case load and offer effective service delivery.
  • To reach specific individual and team targets/KPIs.
  • To carry out risk assessments.
  • To conduct mental health assessments/client reviews.
  • To deliver a range of facilitated self-help interventions within a time limited approach.
  • To work effectively, both independently and as a member of a team.
  • Must have access to a vehicle as means of transport.

How to Apply:

Please read the full volunteer role description below.

If you are interested in this role and think you have what it takes, please complete the application form below and email it to Alternately, please post this to: Volunteer Manager, Dorset Mind, 8 Stratfield Saye, 20-22 Wellington Road, Bournemouth. BH8 8JN.

Application Form

Job Features

Job CategoryVoluntary
Job TitleBig Umbrella – Volunteer Practitioner
Reporting toLine Manager
Department/sectionChildren and Young People Service
Located atVariable
Type of contractCommitment to stay for the duration of one academic year

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