Monthly Direct Debit Giving FAQs
FREE T-Shirt only available to those signing up to Direct Debit payments giving £10 per month, for at least 12 months.
Black or white ‘HOPE’ T-shirts available for this offer only.
Offer subject to product and size availability while stocks last.
Your T-shirt will be posted within 7 working days (via 2nd Class Royal Mail) after we have received your first monthly payment.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit GoCardless will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GoCardless to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by GoCardless or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when GoCardless asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Volunteer for us
Without our volunteers we simply couldn’t do what we do!
Our volunteers are the backbone of our charity. Dorset Mind volunteers help us deliver our mental health support services across our vast county in a variety of roles across the charity.
We offer voluntary positions that suit the times you’re able to commit – and your level of experience.