Reviews

Befriending service reviews:

 

A Service User, November 2016

Do you feel that the befriending service has helped you and if so in what way?
“Yes.  It has helped me get out and about more regularly, enjoy having company, helps me do things I wouldn’t be able to.”

Do you feel that having befriending has had an effect on your mental health and if so in what way?
“Yes.  It lifts my spirits, it’s something to look forward to.”

What other social opportunities or social support do you have?
“Social worker visits once a week, Daughter visits weekly.”

Would you recommend our service to a friend?
“Yes.”

Is there anything else you would like to say?
“It’s been great knowing my befriender.  Befriender helps with shopping, which I otherwise wouldn’t be able to do.”

 

A Service User

Do you feel that the befriending service has helped you and if so in what way?
“Yes.  The chance to go out and achieve the things I didn’t think I could do.”

Do you feel that having befriending has had an effect on your mental health and if so in what way?
“Yes it has helped to realise that my negative thoughts aren’t the correct way of thinking at times, like going out and thinking people are watching and judging but they’re not.”

What other social opportunities or social support do you have?
“None.”

Would you recommend our service to a friend?
“Yes.”

Is there anything else you would like to say?
“Hannah has been an amazing help and it compatible to me and my abilities.  It would have been nice to meet the Service that runs Mind and to know what services offers but I am very happy to have Hannah for support.”

 

A Service User

Do you feel that the befriending service has helped you and if so in what way?
“Yes.  I have been able to take part in activities within the community with the support of my befriender, helped to build my confidence and have something to look forward to also.”

Do you feel that having befriending has had an effect on your mental health and if so in what way?
“Due to severe social phobia and PTSD I have and find leaving my home a great challenge. Having a befriender has meant I could access activities with their support, by building my confidence can help to reduce the depression and phobias.”

What other social opportunities or social support do you have?
“I do volunteer at a youth club once a week.  I do not have any other support to access social opportunities.  My Mind Befriender came to the cinema with me – I had not been for a few years.  It was a real boost.”

Would you recommend our service to a friend?
“Most definitely YES!”

Is there anything else you would like to say?
“I would just like to say a big thank you and all the befrienders – you all do an amazing job and I feel I have accessed opportunities that I would not have done alone.  Was hoping to have a befriender for a longer time but understand she has finished uni and has gone on to different things.  By meeting with someone once a fortnight to go out and enjoy something has really been helping me with my confidence and gives me a small break from the depressive and self-harm thoughts.”

 

A Service User

Do you feel that the befriending service has helped you and if so in what way?
“Yes it has given me the opportunity to experience life away from where I live.”

Do you feel that having befriending has had an effect on your mental health and if so in what way?
“It lifts my depression a little bit and I look forward to going out with my befriender.”

What other social opportunities or social support do you have?
“I also have an STR worker come and see me once a week for tidying and I go to a drop in meeting twice a week for social contact.”

Would you recommend our service to a friend?
“Yes Mark (befriender) has been more than a befriender.  He has become someone I can rely on for support.  He is excellent.”

Is there anything else you would like to say?
“Having Mark has been the best thing to happen to me for years and I wouldn’t half miss him if he was not there.  He is such a good driver, friend and companion that we like the same things and he is worth his weight in gold.”

“Mark has been so kind in helping my son.  I do appreciate all the help he has given him and I would like to say thank you so much.”

 

A Befriender, July 2016

How often do you meet your client?
“Once a week.”

What activities do you do when you meet?
“Either go for a coffee or I take my client to do some shopping.”

Do you feel your client is benefitting from your help?
“I think so as I think he does feel cut off and isolated and he seems to benefit from the company. Also he is quite well versed in certain subjects like history and I think it makes him feel good when I acknowledge how clever he is!”

Has your client’s confidence increased?
“I hope so but he is still preoccupied with his own physical ailments.”

Does your client have any other support other than you?
“I know he has an OT who he really likes and goes to a weekly group but he says he doesn’t often connect with people there.  He has no family at all to help him which makes life harder for him.”

How do you feel about your befriending role?
“It’s good being able to help others albeit in a limited way.”

 

A Befriender, July 2016

How often do you meet your client?
“Once a week.”

What activities do you do when you meet?
“We meet for a coffee, normally at a garden centre.”

Do you feel your client is benefitting from your help?
“My client laughs now, and is more ready to express an opinion.  She also say that she looks forward to our coffee mornings.”

Has your client’s confidence increased?
“My client is more expressive when talking, and more assertive when discussing where we will go the following week.”

Does your client have any other support other than you?
“My client does not live independently, and there is a network of support where she lives.”

How do you feel about your befriending role?
“I feel honoured that my client chose to show me pictures of when she was younger, and talks about events in her life.  Sometimes I am not sure how to respond.”

Further comments:
“When I first took my client out, when arranging the following week it was usual for them to say they would not be there.  Now it is very rare and my client will often initiate plans for the following week.”